30 Day Free Return
Vijaygems offers a 30 DAY NO QUESTIONS ASKED 100% RETURN or EXCHANGE policy. We want you to order our products with confidence and fall in love with them. If you don’t like it for any reason in the world, you can just go ahead and return it or exchange it, within 30 days of receiving the product.
As per our policy we give 100% cash refund if you inform us within 7 days from the date you receive the product.
After 7 days we give you a credit note worth 100% of the amount of your purchase which you can redeem till 30days of receiving the product, after 30 days all shipping and handling expenses shall be chargeable to the member.
For return, the product should be in perfect and original condition and accompanied with the original certificate, tags and invoice.
We do not offer return on customized products and on products whose value exceeds Rs 2, 00,000.
There are no deductions or hidden charges. The 30 day return shipping is FREE.
In case there is an exchange after 30 day, the customer will have to pay the difference between the new product chosen and the invoice price of the old product.
The refund will be done in the same mode as the original payment. If there is a credit card payment, then the refund will be credited back to the customer’s credit card account.
The refund will be done in the same mode as the original payment. If there is a credit card payment, then the refund will be credited back to the customer’s credit card account.
In case of cash deposit or cheque payment, the refund will be done via account payee cheque. The refund will be processed within 10 business days of the product and certificate being received satisfactorily.
Return Process
If you want to do a return, please contact our customer service team within 30 days of receiving the product. They will take care of the return. We will organize the courier to pick up the product from your place and send it back to us. Other requirements like packaging the product will be facilitated by our customer service team.
Lifetime Exchange
VijayGems offers a LIFETIME EXCHANGE policy for all its products. However, the product should not be damaged, the gold weight should be the same as at the time of purchase, all the diamond and stone pieces should be intact and the prongs should not be tampered with. Our jewellery expert will inspect the product before approving the exchange. The original invoice and certificates are required for the exchange.
The exchange can be done for one or more products such that their combined value is more than or equal to the exchange value of the product. The exchange value will be 85% of the current market price. Vijaygems will determine the current market value.
If the new product chosen has a higher price than the invoice price of the old product, the customer will have to pay the difference.
For any exchange, please get in touch with our customer service team.
Lifetime Repair and Maintenance
You will fall in love with our products and wear them frequently. This could lead to wear and tear damage over a period of time. Vijay Gems offers FREE LIFETIME REPAIR to ensure that our products are always as good as new and you can wear them to your hearts content without worry about wear and tear.
While the repair and polishing is FREE, customers will be charged at the market rates for replacement of any diamonds or gemstones.
Certification
Vijaygems gets all their jewellery products certified by a reputed third party lab Identical Diamond & Gemological Laboratories(IDGL) . The certification covers gold quality and weight and the diamond/gemstone quality, weight, and shapes along with the product image. The gold is hallmarked. All solitaire products are accompanied with the original lab certificate of the loose diamond. All our loose diamonds are certified by Gemological Institute of America (GIA) or International Gemological Institute (IGI) or European Gemological Laboratory (EGL). We adhere to the international conflict diamond policy
Customer Service
Our customer service team is available to help you 9 hours a day 10.00Am to 7.00Pm and 7 days a week on our toll free number 8130084309. At other times please feel free to drop us a mail at support@vijaygems.com. We are awake most of the night but in case we have fallen asleep we will get back to you as soon as we are up.